Refund Policy

1. Free promotional minutes

New panel accounts may receive promotional free minutes (for example 60 free minutes). Free minutes have no cash value and are not refundable.

2. Purchased packages

Minute packages and paid add-ons are generally non-refundable once credited to your account, because capacity is reserved and usage can begin immediately. If a purchase fails to credit your balance due to a verified billing error on our side, we will restore the credit or refund the payment.

3. Unused credits

Unused paid minutes remain available until they expire according to the package terms shown at checkout or in the panel. Expiration dates are not extended for inactivity unless we announce otherwise.

4. Service outages

If a prolonged platform outage prevents you from using paid capacity, contact support within 14 days. We may, at our discretion, grant courtesy minutes or a partial refund proportional to the documented downtime.

5. Chargebacks

Please contact us before filing a chargeback so we can resolve the issue. Unwarranted chargebacks may result in account suspension while we investigate.

6. How to request a refund

Email hello@getorbitlive.com from your registered panel email with:

• Account email / App ID
• Payment reference or invoice ID
• Reason for the request and relevant dates

We typically respond within 5 business days. Approved refunds are returned to the original payment method when possible.

7. Related policies

See also our Terms of Service, Privacy Policy, and Complaint Handling process.